Support Terms Conditions

After purchasing the product, the customer is entitled to support and new releases (including changes to Dynamics 365 or Power Apps) for one year from the time of purchase of the first product license. Customers are entitled to support if they have an annual license or a perpetual license with active software assurance.

After one year from the initial purchase of the perpetual license, the customer may purchase annual software assurance. We provide a 30-day grace period after support expiration to allow customers to purchase an additional year of software assurance.

In cases where an additional year of software assurance is purchased, the support term will commence from the expiration date of the original support period.
For example, if an organization purchases product licenses on January 1, 2011, and renews software assurance in February 2012, they will receive support through December 31, 2012 — one year starting from the expiration of the original term.

Customers can contact our support team from Monday to Friday, 9 AM to 5 PM GMT+2, via email at support@techdio.dk.
Our technical support will respond within 2 working days.
Support includes updates (for our add-ons, but not for add-on customizations of individual users), fixes, new releases, and web sessions.

Our apps are supported for as long as the corresponding environment version is supported.